reduce your operating costs with the Sezam24 check-in kiosk. Built in 42 languages it offers an incredibly quick and easy check-in process. Your guest can make payment, check-in, get a key and go to their room without any interaction with your staff. Hoteliers can manage their hotel and reservations remotely, modify guests’ bookings, relocate them to another room, add additional services and payments from everywhere.
Wieldy gives you full control of the content you display to the traveller, with every change updated in real time.
Wieldy will prompt the traveller to book by directing them to your booking engine.
Wieldy will provide helpful links to the traveller, such as Google maps, local taxi numbers, and much more...
At every stage of the guest journey, from information gathering down to booking enquiries, Wieldy helps travellers click less, chat more and shorten their distance to achieve what they want.
Increase bookings and ancillary revenue
Whether it is to assist with bookings pre-stay or up-sell in-stay, guests can use Wieldy as a booking assistant or digital concierge.
Reduce website abandonment
Wieldy brings your website to life with real-time engagement, and will hand off to a member of staff if there is any indication the traveller is not getting what they asked for.
Engages a wider audience
The growing number of tech savvy travellers are seeking out a chatbot that offers a real-time, user-friendly and convenient user path.
Your staff will save considerable time from having to answer questions back and forth, both pre-stay and during a guests stay.
Compared to email marketing, Messenger has considerably higher open rates, allowing you to target a more receptive audience.
Data capture and analysis
Unlike a website or mobile app, every interaction can be collected and analysed through messaging platforms.
Only 2% of a hotel website converts from lookers to bookers! That’s a 98% visitor abandonment rate! What’s worse, many of your website visitors return to the OTAs that dominate the search results on Google.
Your hotel website has a matter of seconds to engage a visitor and Wieldy does exactly that, hosted on your website, he pops up and always provides helpful answers to questions. He never sleeps and if he can’t answer a question, he alerts a live agent at your hotel to intervene.
And it gets better! thanks to social messaging apps on travellers smartphones, you can follow up with them and encourage them to book direct! They may have left your website but the conversation continues!
“Having used this Sezam24 kiosk for a while we made a decision to reduce the position of receptionist. And I can say that we are not going to return to our previous work-style”. (General manager of Balu Apartments)
“Thanks to Sezam24 we, hoteliers, have the opportunity to be free, travel, and work from anywhere in the world!” (General Manager at Residence Ječná, Prague)
“Wieldy è ciò che fa al caso nostro. Quando un visitatore interagisce con la chat di Wieldy e abbandona il sito web senza prenotazione, grazie all’integrazione con l’app di messaggistica posso ricontattarli, anche se in molti casi la prenotazione diretta arriva già tramite Wieldy. Il risultato è più prenotazioni dirette!” Tipu (Proprietario, Barry House, Londra).
“Wieldy ha aiutato i viaggiatori a trovare risposta alle loro domande, aiutandoli con i dubbi più complessi riguardo la prenotazione.” (Proprietario, Albro House, Londra).
“Da quando abbiamo iniziato a usare Wieldy abbiamo registrato un aumento medio del 25-30% delle prenotazioni dirette al mese. La prenotazione più importante portata finora da Wieldy è stata di 1.200 sterline. Continueremo ad utilizzare la piattaforma, lavorando a fianco del team di Wieldy, cercando di ottenere più prenotazioni dirette, oltre a creare una nuova esperienza, offrendo agli ospiti, presenti e futuri, risposte immediate, piuttosto che farli aspettare per un riscontro alla loro email o telefonata.” Nicolas Müllmayer (GM al Morgan Hotel).
“The Wieldy Social Bot has worked really well for us. When we have a website visitor and they engage with then chat widget but abandon the website without booking, thanks to the social messaging integration, I can follow up with them, and on many occasions have converted the booking through instant chat. Bottom line is more direct bookings!” (Tipu, Owner, Barry House, London).
“Since we started using Wieldy Social Bot we have experienced an increase on average of 25-30% more direct booking leads per month. Our most valuable lead that converted as a result of the bot so far has been for £1,200. We will continue to use the platform, working alongside the team at Wieldy, trying to achieve more direct bookings, as well as creating a new experience, facilitating the guests, or future guests, to get answers straight away, rather than having them wait for someone to answer their email or phone call”. (Nicolas Müllmayer, GM at the Morgan Hotel).
The Social Bot has helped travellers answer their questions and assisted them with more complicated booking questions”. (Owner, Albro House, London)
Wieldy Digital, a company birthed to disrupt the traditional ways of guest engagement have developed "Wieldy", a hotel chatbot, helping travellers click less, chat more and shorten the distance to achieve their goal.
The vast majority of hotels are not offering the kind of guest engagement that promotes a mobile first, user-friendly and real-time user experience.
Wieldy is a digital concierge built within Facebook Messenger that assists travellers with bookings and answering their FAQs 24/7. Offering the best of both worlds a traveller can get helpful auto-responses 24/7 but can also at anytime stop the auto-responses and instead chat with a live agent at the hotel.
Installed as a chat widget on a hotel website and Facebook page, or sent out as a link within a booking confirmation (or welcome email), Wieldy can handles a large proportion of a guest's questions. The result for the hotel is significant time saved and more revenue generated from more qualified booking leads.
The Traveller Journey
Traveller lands on hotel’s website and has questions which result in making a booking
After booking, the traveller will receive a pre-stay message promoting upgrades e.g. airport transfer
While in stay the traveller will receive another message asking them to book a restaurant, spa etc.
Once traveller checks out the hotel can ask him/ her to write a review